FAQs

For our shipping times, it usually takes about 4-5 business days after your order for it to arrive.
International shipping cost depends on the product you are purchasing. During the checking out process after entering in your address you should see the price of shipping above your page along with the total cost of your order.
We have designed the Armor a7S Pro and GH4 Pro Cage to be compatible with the Metabones Speedbooster so it will be able to work in the cage.f
You are able to put the Sony a7S and Panasonic GH4 into our Armor cages and on the BirdyCam2 but the Gimbal operates at its best when the setup is light.
Yes, the battery for the BirdyCam2 can be used for the BMPCC (Blackmagic Pocket Cinema Camera), Canon, and Sony a7s external battery.
We would be more than happy to help you with the BirdyCam2 PID settings through Teamviewer. Please make sure to install the required software and have the BirdyCam 2 connected to your computer before contacting us. Software can be found below. Driver for USB Detection: http://www.silabs.com/products/mcu/pages/usbtouartbridgevcpdrivers.aspx Gimbal Settings Software: http://www.basecamelectronics.com/downloads/32bit/
To change the settings on your BirdyCam 2 you need the softwares below. Driver for USB Detection: http://www.silabs.com/products/mcu/pages/usbtouartbridgevcpdrivers.aspx Gimbal Settings Software: http://www.basecamelectronics.com/downloads/32bit/
To change the battery voltage on the BirdyCam 2 you need to press and hold the button on top of the battery for 5 seconds. Check the voltage if the BirdyCam2 is making any noise. The BirdyCam2 operates with 12v battery power.
The software of the Birdycam2 should not be updated as long as it works great with its current firmware.